Heeo support
Heeo is a language-learning app: you practise speaking with Maya, an AI tutor, in short live voice lessons. Your account is the same on the Heeo app and on heeo.io.
Contact us
Email support@heeo.io. Please write from the address you signed in with and tell us which device you use (iPhone, iPad or Android) — it helps us find your account.
Signing in
The app signs in with Google or with Apple. If you first made your account on heeo.io with a password, sign in on heeo.io and link your Google account under Profile, then use Continue with Google in the app.
Maya can’t hear me, or the call won’t connect
- Allow the microphone: iPhone/iPad Settings → Heeo → Microphone; Android Settings → Apps → Heeo → Permissions → Microphone.
- Check your internet connection — lessons are live voice calls.
- Close the app fully and open it again, then start the lesson once more.
If it still fails, email us the time it happened and we will look at it.
Heeo Premium
The first lessons are free. Heeo Premium is a monthly or annual subscription that opens every lesson from A1 to C2 and allows longer calls. It renews automatically until you cancel it.
- Cancel on iPhone or iPad: Settings → your name (Apple Account) → Subscriptions → Heeo.
- Cancel on Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Heeo.
- Restore a purchase: in the app, open the purchase screen or Profile → Account & privacy and tap Restore purchases.
- Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google Play in your Play Store order history.
Deleting your account
In the app: Profile → Account & privacy → Delete account. You can also delete it on the web or by email — see heeo.io/account/delete for how, and for what is removed.
Reporting a reply
Maya is AI-generated and can make mistakes. If a reply is wrong or inappropriate, use Report this reply in the call, or email us.