Effective date: September 24, 2026
These terms are the agreement between you and Heeo Inc. for your use of Heeo AI. We’ve tried to write them in plain language rather than dense legal text, the same way we wrote our Privacy Policy. By creating an account or using the app, you agree to them. If you don’t agree, please don’t use Heeo.
Heeo AI is operated by Heeo Inc., a Delaware corporation, with its principal place of business at:
You can reach us at support@heeo.io about anything in these terms, including a problem with a charge.
Heeo is a language-practice app. You hold a spoken conversation with an AI tutor, and she replies out loud, corrects you, and asks you to try again. That is the whole of the service.
The tutor is software, not a teacher. She is generated by an AI model and she gets things wrong. She may correct something you said that was already right, accept something that was wrong, misjudge your level, or explain a rule inaccurately. Please treat her the way you would treat a confident practice partner rather than a textbook or a qualified instructor.
Nothing in Heeo is a qualification. Your CEFR level, your progress, your XP and your scores are our app’s own estimates, produced by software for your own use. They are not a placement, a certificate, an accreditation, or an assessment recognised by any school, employer, or examining body.
Our mock exams are practice simulations. They are modelled on the public formats of well-known speaking exams so that you can rehearse the experience. They are not the real exam, they are not past papers, they do not produce a real mark, and we are not affiliated with, endorsed by, or connected to any examination board or certification body.
You need an account to talk to the tutor, because a live conversation has a real cost we have to be able to attribute. You can browse much of the app without one.
You can use Heeo without paying. The free plan currently includes 30 minutes of live speaking practice each day and the first 5 lessons of every level. The day resets at midnight in your own time zone. In the Heeo app, one conversation on the free plan lasts up to 15 minutes; when it ends, you can start another while you still have speaking time left that day.
These allowances are what the free plan offers today, not a promise for the future — we may change them, and if we reduce them meaningfully we’ll say so in the app before it takes effect.
Premium is a paid subscription. It currently includes 180 minutes of live speaking practice each day (again resetting at midnight in your time zone), every lesson from A1 to C2, every mock speaking exam and level test, and every Fluency Lab drill. In the Heeo app, one Premium conversation can last up to 60 minutes.
Premium has a daily speaking limit like the free plan does — a larger one. We don’t offer unlimited live conversation, because a live voice call costs us real money for every minute it runs, and we would rather tell you the number than promise something we would have to take back.
This is a subscription that renews automatically until you cancel.
Free trial. If you are eligible, your subscription starts with a 7-day free trial. We ask for a payment method up front, we do not charge it during the trial, and billing begins automatically when the trial ends unless you cancel before then. Cancelling during the trial costs you nothing. One trial per account.
Taxes. Prices are shown in euros. Where we are required to collect VAT or sales tax, it is included in the price you see at checkout.
Price changes. We may change our prices. If a change affects a subscription you already have, we will tell you by email before it applies to you, and you can cancel before the new price takes effect.
Payments. Payments are handled by Stripe. We don’t see or store your card number. If a payment fails, Stripe will retry it; if it keeps failing, your Premium access ends.
Subscribing in the Heeo app for iPhone or Android. If you subscribe to Heeo Premium inside the app, the purchase is made through the Apple App Store or Google Play, not through us: Apple or Google charges the payment method on your store account, at the price the store shows you in your country and currency, and runs any free trial the store offers. The subscription renews automatically for the same length of term unless you turn off auto-renewal at least 24 hours before the current period ends. You manage and cancel it in your Apple ID settings (Settings → your name → Subscriptions) or in Google Play (Payments & subscriptions), and refunds for store purchases are handled by Apple or Google under their own policies — we can’t issue them ourselves. Cancelling keeps Premium until the end of the period you have paid for. If you use the iPhone app, Apple’s standard Licensed Application End User License Agreement also applies, alongside these Terms.
You can cancel at any time. When you do, your subscription keeps running until the end of the period you have already paid for, and then stops. You will not be charged again.
We do not give refunds for partial periods. Cancelling in the middle of a month or a year stops the next charge rather than refunding the current one, and we don’t pro-rate. If something has actually gone wrong — you were charged twice, or charged after cancelling, or the service was broken — email us at support@heeo.io and we will put it right.
This section does not affect the statutory rights described immediately below.
As a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital services, without giving a reason.
Because Heeo is available to use the moment you subscribe, when you subscribe you ask us to begin providing the service immediately, and you acknowledge that once we have done so you lose that 14-day right to withdraw. If you would rather keep the right, simply don’t start a conversation until the 14 days have passed.
In practice the 7-day free trial covers most of this ground already: nothing is charged during it, and cancelling before it ends costs you nothing at all.
To withdraw, or to ask about it, email support@heeo.io. Nothing in these terms takes away a mandatory consumer right you have where you live.
This one matters enough to say here as well as in the privacy policy. When you talk to the tutor, your microphone audio — and, if you switch the camera on, video frames — stream directly from your browser to Google, whose model generates the tutor’s reply. They do not pass through our servers. Turning the camera on is always your choice, and leaving it off costs you nothing.
Our Privacy Policy explains what we store, for how long, and how to get it deleted. It is part of these terms.
Please don’t:
If you do any of these, we may suspend or close your account. If we close a paid account for a serious breach, we may do so without a refund.
Heeo — the app, the tutor character, the lessons, the artwork, the name and the logo — belongs to us or to the people we license it from. You get a personal, non-transferable right to use it for your own language learning, and nothing more.
What you say to the tutor stays yours. You give us permission to process it in order to run the service — to produce a reply, to correct you, and to keep the record of your progress described in the privacy policy.
We’ll try to keep Heeo running and working well, but we don’t promise it will be available without interruption. We may change features, add them, or remove them. We depend on other companies — Google for the conversation, Stripe for payments — and an outage at one of them is an outage for us.
If we ever discontinue Heeo entirely, we’ll give paying subscribers notice and stop charging them.
You can stop using Heeo and delete your account at any time — email support@heeo.io and we will delete it. We may suspend or close your account if you break these terms, if we’re required to by law, or if we stop offering the service.
Heeo is provided “as is”. To the fullest extent the law allows, we don’t make promises that it will be error-free, that the tutor’s corrections will be accurate, or that using it will produce any particular result — including passing an exam, reaching a level, or being understood by anyone.
To the fullest extent the law allows, our total liability to you for anything connected with Heeo is limited to what you actually paid us in the twelve months before the problem arose. We are not liable for indirect or consequential losses.
None of this applies where the law says it cannot. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be excluded. If you are a consumer, your mandatory rights under the law where you live are unaffected by this section.
We are a United States company, and Heeo is not available where US law prohibits us from providing it. By using Heeo you confirm you are not located in a country subject to a US embargo and are not on a US government restricted-parties list.
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the courts of Delaware have jurisdiction.
If you are a consumer in the EU or the UK, that does not take anything away from you. You keep the protection of the mandatory consumer laws of the country you live in, and you may bring proceedings in your own local courts. The European Commission also runs an online dispute resolution platform, though we would much rather you emailed us first at support@heeo.io — most things are a misunderstanding about a charge and take one reply to fix.
We may update these terms. If a change matters — anything affecting your subscription, your money, or your rights — we’ll tell you by email or in the app before it takes effect, and you can cancel if you don’t agree. Small corrections we’ll simply publish here with a new effective date.
If a court decides part of these terms can’t be enforced, the rest still stands. If we don’t enforce something straight away, we haven’t given up the right to. You can’t transfer this agreement to someone else; we may transfer it if our business is sold, and we’ll tell you if that happens. These terms and the privacy policy are the whole agreement between us about Heeo.
Questions about these terms, your subscription or a charge — email us at support@heeo.io. We read everything that arrives there.
Heeo Inc.
1259 El Camino Real, Unit #1482, Menlo Park, CA 94025, United States